FAQ

Below you’ll find a series of questions we are often asked by people who are looking to refer to the service. If the answer you are looking for is not here, please do not hesitate to contact us.

How do I refer to the Basildon and Brentwood VitaMinds (IAPT) service?

You can refer to the service in a number of ways, which can be found here.

How much does it cost?

Basildon and Brentwood VitaMinds  (IAPT) is part of the NHS and as a result is a free service to anyone who is eligible.

How do I know if I am suitable?

You will need to be 18 or over and ensure you are registered with a Basildon and Brentwood GP. If you are unsure if your GP falls into the boroughs of Basildon and Brentwood, you can contact us and we will advise you on which service you fall under.

What if I am in urgent need of help?

We are not an emergency service and are not able to help with immediate crisis situations. If you need immediate help please contact either your GP or go to the Accident and Emergency Department of your local hospital (24hrs). Alternatively, if you’re experiencing a crisis and need a person talk things through with, you can call the Crisis Teams in your area.

Where is Basildon and Brentwood VitaMinds (IAPT) based?

Our main site is at Jubilee House, Brentwood, however we are continually trying to reach out to as much of the borough as possible.

We have other sites that we work out of in Wickford and Billericay, as well as some GP surgeries throughout the borough. You can see all of our locations here.

What if someone I know wants to refer but doesn’t speak English as a first language?

If you or someone you know wants to refer but doesn’t feel comfortable conversing in English, an interpreter can be provided for your sessions. We will organise this for you on your behalf and the cost covered by the service.

Will my information be shared with anyone else?

We have a legal duty to keep your information confidential. We share information about you with other healthcare providers to give you the best possible care. If you would not like your information shared with your GP or other healthcare providers, please tell the person you are seeing at the IAPT service. We cannot give other organisations information without your consent, this might include housing departments, education services or your employer. This also includes if a family member contacts us on your behalf.

There might be a legal reason for us to share information about you however, for example, if a child is at risk. In such situations, we must, by law, share information with other organisations.

I want to access the service, but am still worried about someone seeing my details?

If you are still worried about your information being seen by someone else, we can also offer a pseudnym so that you can be known by a different name during your time with our service. To enquire about this, please mention it when referring.