Mediation is particularly useful in the following areas:
Mediation is private, confidential and without prejudice, anything disclosed during the mediation is done so without prejudice and cannot be used in any future proceedings should the parties fail to reach agreement.
Stage 1 -The Mediator will meet each party separately and establish what the issues are for them. The mediator will explore expectations clarify and address any concerns the party may have and explain how the mediation process works. If the parties are happy to proceed to the next stage of the mediation process a joint meeting then takes place.
Stage 2 – The Mediator then works with the parties to create an agenda for the meeting, drawing out concerns and issues by agreeing what can realistically be settled by listening to the background information from all sides.
Stage 3 – The Mediator will encourage the parties to take on one issue at a time and to generate a range of options. The Mediator will explore what the parties want and what they can do about the situation. The mediator helps the parties work through their differences, manage their conflict supporting them to solve their issues and chart a way forward.
Stage 4 – The Mediator will ensure that agreements that have been made about a way forward are workable and fully understood by all parties. If required the Mediator will prepare a written agreement and distribute it to the parties. If the parties require a third party to be aware of the outcome (e.g. a line manager) the Mediator will also ensure that a copy is sent to them. Any notes that were made during the sessions will be destroyed.
Our Employee Assistance Programme is a cost-effective, strategic workforce tool that enhances employee wellbeing and resilience, impacting positively on productivity, absence, engagement, performance, talent retention, risk management, and business continuity by supporting with those social determinants that can impact upon an individual’s health.