Our support is tailored to the needs of the individual, however, it will include:
In this Vidcast, Dr Katy James, Clinical lead at Vita Health Group outlines the Critical Incident support available for organisations.
Calls are managed by our qualified counsellors who are all trained in critical incident response and can provide immediate support, guidance and advice about further support if needed.
We also work with a team of Critical Incident responders who can deliver additional support to a team or workplace, either on-site or via virtual delivery, depending on your needs.
Following an incident or traumatic event, we provide immediate and on-going assistance to ensure that our clients and their employees can return to business as usual as quickly and effectively as possible.
Managers can contact the helpline 24/7 to seek support following an incident, and they will be supported by a qualified counsellor, trained to provide evidence- based support and advice in the event of a critical incident.
Our standard on-site critical incident response is delivered at least 72hrs following an incident.
This is in line with best practice, allowing space and time for the immediate natural psychological coping mechanisms of individuals to begin.
Where this on-site support is indicated one of our Critical Incident Responders can provide support to those individuals who may not have other support networks available or who need an independent person to talk to for support and evidence-based advice.
Our Employee Assistance Programme is a cost-effective, strategic workforce tool that enhances employee wellbeing and resilience, impacting positively on productivity, absence, engagement, performance, talent retention, risk management, and business continuity by supporting with those social determinants that can impact upon an individual’s health.