You can refer to the service in a number of ways, these can be found here.
Bristol, North Somerset & South Gloucestershire VitaMinds (IAPT) is part of the NHS and free service to anyone who is eligible.
You’ll need to be 16 or over and living in the Bristol, North Somerset & South Gloucestershire area. If you’re unsure about your eligibility just contact us and we will confirm.
We’re not an emergency service so we can’t help with immediate crisis situations. If you need immediate help, please contact either your GP or go to the Accident and Emergency Department of your local hospital (24hrs). Alternatively, if you’re experiencing a crisis and need a person talk things through with, you can call the Crisis Teams in your area
If you or someone you know wants to refer but doesn’t feel comfortable conversing in English, an interpreter can be provided for your sessions. We’ll organise this for you on your behalf and the cost will be covered by the service.
We have a legal duty to keep your information confidential. We share information about you with other healthcare providers to give you the best possible care. If you would not like your information shared with your GP or other healthcare providers, please tell the person you are seeing at the IAPT service. We cannot give other organisations information without your consent, this might include housing departments, education services or your employer. This also includes if a family member contacts us on your behalf.
There might be a legal reason for us to share information about you however, for example, if a child is at risk. In such situations, we must, by law, share information with other organisations.
If you’re still worried about your information being seen by someone else, we can also offer a pseudonym so you can be known by a different name during your time with our service. To enquire about this, please mention it when referring.
We understand it can sometimes be unavoidable to cancel your appointment and these circumstances will always be considered if you inform us that you are unable to attend. The aim of our policy is to ensure our waiting times are kept to a minimum to benefit all our patients.
Our cancellation policy is intended to avoid unnecessary loss of appointments which can lead to increased waiting times