Phio gives you immediate access to a self-service digital tool providing clinical support for your MSK condition
Phio can be accessed anytime and from any web enabled device
Phio is available 24 hours a day, 7 days a week, 365 days a year

What's involved?

You can assess Phio on your smartphone, tablet or a computer, both from home, work or whilst on the move. The information you enter into Phio helps our team to determine the right course of treatment for you. This maybe to offer supported self-management, an onward referral or to arrange a telephone or face to face appointment with a physiotherapist.  Phio is convenient and available immediately whenever you require physiotherapy support. There is no waiting time, no specified appointment time and no travel required.

The time you spend engaging with Phio depends on the needs of your condition but typically it is no longer than a standard telephone conversation. Importantly, there is no time restriction with Phio so you can spend as long as you need entering information about your condition.

Phio will ask you clinical questions that are relevant to your condition asking further questions based on the answers you give. In this way Phio ensures that all the necessary information is captured.

Why do I have to complete it?

Using Phio is entirely optional. We have added Phio into our services because we feel it will help to improve access to our Physiotherapy services and be a more convenient way for you to tell us about your muscle and joint problems. If you want immediate access and would prefer not to wait to speak to a physiotherapist or have travel or time constraints, then Phio will be a good option for you.

If you would rather speak to a chartered physiotherapist then please complete an online referral form and we will contact you.


What happens after I complete Phio?

Our team will review your answers and Phio report. We will then contact you to arrange the necessary treatment. This maybe to offer supported self-management, an onward referral or to arrange a telephone or face to face appointment with a physiotherapist.


How long will it take to complete?

The time it takes to complete Phio depends on the needs of your condition, but it typically takes no longer than a standard telephone conversation.


What if I do not want to self-refer using Phio?

If Phio is not for you then you can access support several different ways:


We deliver a range of NHS Physical (Musculoskeletal) Health services

Group Exercise Classes

Recovering from injury often requires a real commitment from patients. Group Exercise Classes are small rehabilitation groups that are specifically designed to deal with common injuries or conditions that patients experience.

Find out more

Telephone Triage is rapid access to a telephone advice service, operated remotely by specially-trained Chartered Physiotherapists. It is available to patients 52 weeks a year, including evenings.

Find out more
Physiotherapy Services

Physiotherapy is a therapeutic health profession concerned with improving the way you move and enhancing your quality of life, by giving you the most suitable treatment for an injury or condition.

Find out more
Health and Wellbeing Programs

Our health and wellbeing programme is divided into three sections to address the three aspects of health and wellbeing (physical, psychological and social wellbeing).

Find out more

Podiatry, also known as Chiropody, is a health profession that deals with the prevention, diagnosis, treatment and rehabilitation of medical and surgical conditions that occur in the feet and lower legs.

Further Information & Guidance


Self Help Resources

GP Resources

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Vita is an award-winning, CQC registered healthcare provider