Please call 020 8187 4280 as soon as you know you will be unable to attend an appointment, so that it may be given to other patients. Cancellations must be made at least 24 hours’ prior to the appointment. Should you wish to cancel over the weekend or out of hours, please leave a message on our answering machine. You must contact us within one week to avoid being discharged back to your GP.
Our cancellation policy is intended to avoid unnecessary loss of appointments, which can lead to increased waiting times:
- If you fail to attend your appointment or cancel with less than 24 hours’ notice more than once you will be discharged back to your GP.
- Frequently cancelling your appointments with more than 24 hours’ notice will also lead to being discharged back to your GP.
- If your last appointment was over 12 weeks ago or more, we may ask you for a new referral. This is because your injury may have changed in that time and we will need to re-assess you and create a new treatment plan for you.
- We understand it can sometimes be unavoidable to cancel your appointment and these circumstances will always be considered if you inform us that you are unable to attend. The aim of our policy is to ensure our waiting times are kept to a minimum to benefit all of our patients.