How close to the appointment can I cancel and reschedule?


The demand on our service is very high and therefore we would appreciate if you were able to give us at least 48 hours’ notice where possible, so we are able to give the appointment slot to someone else.

If you fail to attend your appointment or cancel with less than 48 hours’ notice twice you will be discharged back to your GP.

Frequently cancelling your appointments with more than 48 hours’ notice will also lead to being discharged back to your GP.

We understand it can sometimes be unavoidable to cancel your appointment and these circumstances will always be considered if you inform us that you are unable to attend.

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Vita is an award-winning, CQC registered healthcare provider