Workshops can be focussed on a specific type of difficult conversation, such as return to work interviews, or dealing with vulnerable customers, or simply general topics that managers are experiencing difficulties with. These workshops can be completed with team members, other colleagues, or customers.
One of the key benefits of this workshop is that it allows delegates to practise new skills in a safe and supportive environment. It is highly interactive and is most effective when delegates are prepared to share past experiences and to experiment with new strategies and skills.