Mental Health
NHS Services

Finding the best way forward

We try to ensure that the type of help offered to you best matches your needs. Our service offers both low and high intensity courses of treatment, depending on which is more appropriate. Further details on these and our stepped care approach are outlined below.

Whenever possible we offer low intensity courses of treatment in the first instance. This is the recommendation of the National Institute for Health and Care Excellence (NICE), because low intensity courses are the easiest to access and most widely available.

Low Intensity

Low intensity options include workshops, groups, and guided self-help using workbooks or online packages. Guided self-help includes one-to-one support, often in the form of weekly or fortnightly telephone calls.

High Intensity

High intensity therapies usually involve weekly one-to-one sessions (by telephone or face to face) with a therapist who specialises in a particular form of therapy, e.g. cognitive behavioural therapy (CBT – or interpersonal psychotherapy (IPT)  – find out more.

You and your therapist will review your progress together and may decide to step up your treatment (low to high intensity), or step it down (high to low intensity), or across (to another option at the same step), before you are ready to complete your treatment and be discharged.

Online therapy

Online therapy is ideal if you don’t want to travel or you’re pushed for time. Accessible via smartphone, tablet or home computer – any time day or night – this treatment option is designed to work around your schedule. What’s more, service reviews prove this option is just as effective as face-to-face treatments.

How it works

We’ll ask you to complete a series of guided modules about the difficulties you’re experiencing. The modules are housed in a highly interactive informative space to help you learn, reflect and recover. You can work through the modules any time and as often as you like throughout the week. Your therapist will arrange a regular check-in time for feedback, questions and concerns. Don’t worry if you’re not in or can’t plan ahead, your therapist will see what you’ve done or the difficulties you’ve had by looking at what you’ve submitted.  They will then leave notes and ideas that you can check when it suits you.


Treating anxiety, depression or stress

We offer a series of programmes to treat anxiety, depression or stress. Each programme has a set of interactive modules that you can customise to your own requirements.

Every programme provides the tools, activities and education to tackle anxiety, depression or stress. Importantly, all of them are delivered in a safe and confidential space. You’ll be encouraged to complete a 30-40-minute session once a week, over an 8-10 week period. Activities completed between sessions are an essential part of the programme.

A dedicated Psychological Wellbeing Practitioner (PWP) will monitor your progress throughout the programme, giving guidance and encouragement through regular reviews. By sharing content with your PWP, they’ll be able to respond in a more personal way and provide guidance that’s relevant to you. The platform also supports the secure exchange of messages between you and your supporter.


Online therapy for anxiety

This is about gaining a better understanding of the connection between your thoughts, feelings and behaviour as well as an increased awareness of your moods and anxious thoughts. You’ll be given the tools to define and face your anxiety one step at a time. These include an anxiety monitor chart, coping thoughts tool and worry time app. The goal is to learn how to manage your anxiety, challenge anxious thoughts and develop coping strategies to feel better.


Online therapy for depression

We’ll show you how to observe your moods, thoughts and behaviour patterns, so that you can understand how they’re connected. You’ll learn to spot and challenge negative thoughts, unhelpful patterns and balance core beliefs. After a little practice you’ll be able to increase the positive behaviours that improve your mood and motivation.


Online therapy for stress

This programme is about building up your resilience and self-esteem. By helping you identify and enhance existing strengths and skills, as well as building new ones, you’ll learn to manage stress and bring balance to your life. We’ll give you the skills you need to address your work-life balance. Skills that include learning to set realistic goals, solve problems successfully, manage time effectively and communicate more assertively.


Why choose online therapy?

  • Research suggests it’s as effective as one-to-one therapy for many people
  • It’s convenient – you don’t need to attend a hospital or clinic and you can go at your own pace
  • You can keep your access and content for 12 months
  • Available 24/7, it’s flexible enough to fit in around increasingly busy lifestyles
  • It’s easy to use
  • You get faster access to therapy
  • It’s available on a smartphone, tablet or PC
  • You learn about CBT, which gives you a head start with one-to-one therapy, if you still need it

Group supports

Group course for depression: ‘Behavioural Activation’

Feeling down? Struggling to sleep? Finding it hard to concentrate? If that sounds familiar then keep reading.

This 6-week group course helps you understand depression and what fuels it. The main focus is on the link between what you do and how you feel. The course teaches basic skills in how to improve your mood, solve problems and get back on track.

Behavioural Activation is an effective treatment for depression that’s been shown to work very well in groups. The things we experience in depression such as tiredness, loss of interest or lack of pleasure in doing things can lead to inactivity. This inactivity keeps depression going or makes it worse. We soon stop doing simple everyday tasks. Little things get overlooked and quickly start to build up until they feel overwhelming or insurmountable. Behavioural Activation works to overcome depression by reversing this inertia. By changing what you do, you can change the way you feel.


Group course for stress and worry

Feeling overwhelmed? Easily stressed? Worrying too much?

This 6-week group course aims to help you better understand stress and worry. It provides management techniques and strategies to reduce daily stresses and concerns.


Group course for stress and low mood within long-term health conditions

Do you have a long-term health condition? Maybe it’s a heart problem? Perhaps it’s diabetes or arthritis? It’s not uncommon to feel low, anxious or depressed with conditions like these. Don’t panic, we can provide help in understanding and managing these feelings.

This 6-week group facilitates reflection and discussion around the impact of your physical condition. It provides information and support to:

  • Learn how to pace yourself and prevent unhelpful ‘boom & bust’ patterns
  • Learn how to manage stress, anxiety and low mood
  • Gain support from peers with similar experiences and health problems


Sleep workshop

Having trouble sleeping? This one-day workshop will help you find out why. After identifying the cause of the problem, you’ll learn new ways to get a good night’s sleep.


Workshops and groups

A problem shared can feel like a weight off your shoulders. Supportive and informative, our groups offer an opportunity to meet other people with similar experiences, whilst receiving information and treatment from experienced therapists and practitioners.

All our workshops and groups use Cognitive Behavioural Therapy (CBT), a treatment based on scientific evidence used to address anxiety and depression. For some people, CBT groups can be as effective as individual therapy.

“I’ve learnt so much from this group, I was nervous and didn’t know what to expect but the staff were excellent, so knowledgeable and I have learnt so much. It really helped to be with others who felt the same way as I did.”

It’s normal to feel nervous about attending a group or workshop, especially if you haven’t been before. Don’t worry; no one is required to speak in front of the group unless they want to. However, we do know that people who actively engage with the group and get involved in the activities tend to benefit more from the treatment.

Our groups and workshops aim to be gentle, practical and effective. We hope that you’ll go home at the end of the session with the newfound skills and confidence to handle problems more effectively. We always encourage people to try a group or workshop and we’re here to support you if and when you do.

We’ve had great feedback from lots of people who have attended groups. This includes those that weren’t sure that the groups would be that helpful for them.