Mental Health
NHS Services

Accessing the service

Accessing the service has never been easier, with the options to access the service:

  • online
  • by phone
  • through a clinic

How to access through each of these methods is outlined below.

To register your referral, we will need your name, date of birth, contact details including postal address, and name of the GP surgery you are registered with

If you are a healthcare professional please click here to make a referral on behalf of your patient.

How to access the service online

The form should only take you about 5 minutes.

Complete the online self-referral form

What next?

We will then book you in for a telephone assessment.

Before your telephone assessment, we will send you (by email or post) questionnaires to complete.

Please try to have these completed before your appointment, this will enable a therapist to get the most out of the appointment.

Telephone assessments usually take 30 minutes, please try to find a quiet, private and comfortable place when our therapist calls you.

How to access the service by phone

You can call us on 01268 977 171 between the hours of:

  • 8am – 8pm Monday – Friday
  • 9.30am – 12.30pm Saturday

We will take some details from you and arrange an appointment.

We are available out of hours, where you will speak to a counsellor who can provide you with immediate emotional support and take referral information for you.

How to access the service by clinic

If you would prefer to see us face-to-face, you can drop into one of our clinics for information about the service.

Our drop in clinic is located at:  Basildon Central Library