Need some help to rearrange an appointment?

Thank you for choosing to use our webchat support. Our chat opening hours are Monday – Friday 9-5pm.

  • How close to the appointment can I cancel and reschedule?

    The demand on our service is very high and therefore we would appreciate if you were able to give us at least 48 hours’ notice where possible, so we are able to give the appointment slot to someone else.

    If you fail to attend your appointment or cancel with less than 48 hours’ notice twice you will be discharged back to your GP.

    Frequently cancelling your appointments with more than 48 hours’ notice will also lead to being discharged back to your GP.

    We understand it can sometimes be unavoidable to cancel your appointment and these circumstances will always be considered if you inform us that you are unable to attend.

  • What happens when I reschedule an appointment?

    If you fail to attend your appointment or cancel with less than 48 hours’ notice twice you will be discharged back to your GP. If it is your first cancellation, an administrator will rearrange the appointment for you for a time that suits you within our service hours.

  • What should I do if I no longer require my appointment and would like to be discharged?

    If you no longer want to access the service, please let us know and we can cancel your appointment and discharge you. Following this you can visit your GP for a new referral, should you want access our service again.

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Vita is an award-winning, CQC registered healthcare provider