The helpline line is staffed by experienced counsellors, who you can talk to and they will listen. They will offer emotional support and can connect you to organisations available in the local area. If English isn’t your first language we can arrange for a translator to support your call.
When you call the helpline you’ll be asked for your name, date of birth and address. We are a confidential service and we will always respect your privacy. There may be times when we may need to share information with other services, in order to keep you and others safe. This might be when a safety risk is identified. Any information that we share will always be the minimum amount required and done where possible with your full collaboration.
We have a legal duty to keep your information confidential. We share information about you with other healthcare providers to give you the best possible care. If you would not like your information shared with your GP or other healthcare providers, please tell the person you are seeing at the IAPT service. We cannot give other organisations information without your consent, this might include housing departments, education services or your employer. This also includes if a family member contacts us on your behalf.
There might be a legal reason for us to share information about you however, for example, if a child is at risk. In such situations, we must, by law, share information with other organisations.
If you or someone you know wants support but doesn’t feel comfortable conversing in English, we can get an interpreter to join your call quickly and easily. Please simply let us know which language you would like and we can organise this in just a few minutes. There is no cost to you for this service.
If you cannot keep yourself safe and need immediate help, please contact 999 or go to the Accident and Emergency Department of your local hospital (24hrs).
If you can keep yourself safe and would like immediate emotional support and/or practical advise, our counsellors are here to provide a confidential space for you to talk. After listening and supporting, we can signpost or transfer you towards other organisations that you may find useful.
You’ll need to be 18 or over and living in the Bristol, North Somerset & South Gloucestershire areas, or be registered with a GP in this area. If you’re unsure about your eligibility just contact us and we will confirm.
The helpline is part of the NHS and free from landlines and mobiles.
Call us on 0800 0126549