Mental Health
NHS Services

Frequently Asked Questions

Below you’ll find a series of questions we are often asked.

If the answer you are looking for is not here, please do not hesitate to contact us.

How do I refer to the Basildon and Brentwood VitaMinds (IAPT) service?

You can refer to the service in a number of ways, which can be found here.

How much does it cost?

Basildon and Brentwood VitaMinds  (IAPT) is part of the NHS and as a result, is a free service to anyone who is eligible.

How do I know if I am suitable?

You will need to be 18 or over and ensure you are registered with a Basildon and Brentwood GP. If you are unsure if your GP falls into the boroughs of Basildon and Brentwood, you can contact us and we will advise you on which service you fall under.

What if I am in urgent need of help?

We are not an emergency service and are not able to help with immediate crisis situations. If you need immediate help please contact either your GP or go to the Accident and Emergency Department of your local hospital (24hrs). Alternatively, if you’re experiencing a crisis and need a person talk things through with, you can call the Crisis Teams in your area

Where is Basildon and Brentwood VitaMinds (IAPT) based?

Our main site is at Jubilee House, Brentwood, however we are continually trying to reach out to as much of the borough as possible.

We have other sites that we work out of in Wickford and Billericay, as well as some GP surgeries throughout the borough. You can see all of our locations here.

What if someone I know wants to refer but doesn’t speak English as a first language?

If you or someone you know wants to refer but doesn’t feel comfortable conversing in English, an interpreter can be provided for your sessions. We will organise this for you on your behalf and the cost covered by the service.

Will my information be shared with anyone else?

We have a legal duty to keep your information confidential. We share information about you with other healthcare providers to give you the best possible care. If you would not like your information shared with your GP or other healthcare providers, please tell the person you are seeing at the IAPT service. We cannot give other organisations information without your consent, this might include housing departments, education services or your employer. This also includes if a family member contacts us on your behalf.

There might be a legal reason for us to share information about you however, for example if a child is at risk. In such situations, we must, by law, share information with other organisations.

How do I get there?

The location of your appointment should be contained within the confirmation letter you have received. Further information can be found in Our Location pages’.

How do I contact you?

Phone Number: 01268 977 171

E-mail Address:

When are you open?

Monday to Friday 8am to 8pm

Saturday 9.30am to 12.30pm

Sunday Closed

All our clinics opening hours vary – please contact us for further information.

How is my information shared and stored?

Vita Health Group work together with health professionals such as your GP or Consultant. This can include sharing information about you to make sure the care you are given is the best, is right for you and meets your needs. You are able to opt out of us sharing your information. The Government has emphasised the importance of security and confidentiality in relation to personal information and has strengthened the legislation and guidance in this area, in particular through the Data Protection Act 2018.  We only use your data for treatment purposes and records are kept securely for 8 years. 

Safeguarding Statement

Vita Health Group is committed to safeguarding all vulnerable patients who access our services. We  work together with our partner organisations to safeguard vulnerable adults and children from all forms of abuse, neglect and exploitation. In line with Care Quality Commission (CQC), Fundamental Standards 2015, people who use services will be protected from abuse, or the risk of abuse, and their human rights respected and upheld.

If you would like to bring a supportive person to your initial session, please inform administration of this in advance of your appointment.

Consent To Treatment

Your therapist will explain to you on your first session the process of therapy and the treatment protocol you have been triaged for. The therapist will discuss confidentiality, our discharge and attendance policy and there will be time for you to voice any questions regarding these.  You can choose to consent or decline a treatment if you so wish.