Mental Health
NHS Services

24/7 Support & Connect - immediate emotional and practical support helpline

An NHS, free, confidential 24/7 helpline for people who live in Bristol, North Somerset, and South Gloucestershire. It is provided by Vita Health Group, in partnership with AWP.  The line is staffed by experienced counsellors, who you can talk to and they will listen. They will offer emotional support and can connect you to organisations available in the local area. If English isn’t your first language we can arrange for a translator to support your call.

For immediate emotional and practical support call 0800 0126549.

Textphone users dial 18001 followed by 0800 0126549.

If you are 17 or under please call the Children and Young People’s helpline via Avon and Wiltshire Partnership SPA line on 0300 303 1320.

When you call the helpline you’ll be asked for your name, date of birth and address. We are a confidential service and we will always respect your privacy. There may be times when we may need to share information with other services, in order to keep you and others safe. This might be when a safety risk is identified. Any information that we share will always be the minimum amount required and done where possible with your full collaboration.

Other helplines you can call for support:

Samaritans 24/7 Free helpline, call: 116 223

Samaritans offer a safe place for you to talk and explore your concerns, worries or anything that is happening for you or causing you distress. 

Bristol Mindline Free helpline open 7 nights a week 7 pm-11 pm, call: 0808 808 0330

Mindline provides a space for you to talk when you are in distress or have concerns about someone else. Mindline can also let you know about other mental health services that could help.